Career Opportunities >> Client Services Specialist
Client Services Specialist
Summary
Title:Client Services Specialist
ID:1093
Department:Operations
Location:Wellesley, MA
Description

It’s an exciting time to grow your career at Blume Global. We’re looking for new team members to help us forge a brighter future of global supply chain innovation. We're seeking individuals who have a track record of high performance, outstanding results, teamwork and collaboration.



Client Services Analyst

Description

Blume Global (formerly Rez-1) enables the worlds shippers, logistics service providers and asset owners to gain real time insights through its Digital Supply Chain Platform which connects key stake holders within a neutral collaborative network, brings new efficiencies to complex manual processes and tracks transportation assets across every aspect of the supply chain. For over 20 years, Blume Global has provided critical container inventory, reservation and financial settlement solutions to North American railroads, steamship lines, intermodal marketing companies, and motor carriers. This role provides front line support to Blume Global clients an users so that customer inquiries are resolved accurately and within a timely manner. The Client Services Group, and this position, are an essential part of retaining Blume Global's client base

You will be successful if you enjoy and want to be part of …

  • A high performing company and team, with a focus on quality, accuracy and responsiveness
  • Solving problems and working with customers
  • Helping our customers move over 3 million shipments a year
  • Working in a team environment with opportunity for team projects and collaboration
  • Having a voice and participating
  • Managing a variety of support tasks and engaging with the users and customers

Responsibilities

  • Front line support for all Blume Global products and services – through online ticket help system, email, phone, or face-to-face
  • Act as a data and information detective; digging into and researching client and customer challenges - Identify support trends, recommend and spearhead process and operational improvements - Identify and raise potential sales and growth opportunities for sales team
  • Draft and send announcements tailored to Blume Global brand and values regarding updates to client base
  • Ensure your interactions and resolutions align with company SOP’s (standard operating procedures)
  • System configuration and Analysis – update the way the system is configured to meet individual customer needs or analyze and provide recommendations to customers
  • Policy advocacy – enforce client program policies
  • Knowledge management – update internal and external user knowledge base articles
  • Help product team with product design, and perform beta testing
  • Training - On boards new customers and provides training to customers/users, Blume Global system instruction, consulting and coaching
  • Act as a consultant to our customers and users to teach best practices and make sure they can take full advantage of everything we have to offer
  • Support implementation efforts around product or service changes - Operate collaboratively to solve internal and external challenges
  • Support monthly reporting
  • Own designated and assigned team process and responsibilities

Skills & Qualifications

  • Bachelor's degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or the equivalent combination of education and experience.
  • Ability to navigate and use multiple software systems and fields to access data
  • Prior experience using a ticket system for troubleshooting issues
  • Transparency, Collaboration, High Performance, Engagement, Ambitious with a Pioneering spirit
  • Customer Focus, Innovation, and Creativity
  • Strong attention to detail and good organizational skills
  • Strong analytical, conceptual, and problem solving abilities
  • Ability to manage, execute, and follow through with multiple tasks
  • Ability to communicate ideas, solutions and information in user-friendly language
  • Excellent written, oral and interpersonal communication skills
  • Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
  • 1 to 3 years of experience in related field, including internships/co-ops/work study is a plus
  • Logistics, intermodal, Supply chain, trucking, transportation, railroad are some of the keywords in your background is a plus
  • Tier 1 or Tier 2 support customer support experience is a plus

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