Career Opportunities >> Implementation Services Associate
Implementation Services Associate
Summary
Title:Implementation Services Associate
ID:1173
Department:Professional Services
Location:Pleasanton, CA
Description

Calling recent and soon to be college GRADS! Now that you've got your degree, it's your time to BLUME!

It’s an exciting time to grow your career at Blume Global. We’re looking for new team members to help us forge a brighter future of global supply chain innovation. We're seeking individuals who have a track record of high performance, outstanding results, teamwork, and collaboration.

Join Our Team

We call ourselves Blumers. We work on really exciting stuff together, we eat and play together, and we help each other out (who woulda thought?!).

With 25 years in the business and a full rebranding and renaming of our company in September 2018, think of Blume Global as not your typical start-up. Think up-start.

The secret sauce? Our people.

We’ve got leaders—both women and men—with diverse backgrounds, college interns and lots of talented, smart people in between. We’re a resourceful and scrappy bunch, currently at around 200 employees in 4 offices in the Bay Area, Boston, Chicago, and Hong Kong. And we have a well-established and growing customer and partnership base across the supply chain industry.

 

Some highlights of working at Blume Global are:

  • Growth – professional development, company, and industry
  • Fun – free lunch Fridays, happy hours, office surprises and more
  • Humility – everyone leaves their egos at home
  • Innovation – We’re working on some really cool stuff for the supply chain, whether it’s AI, machine learning, IoT or blockchain.

 

About Blume Global

From the world's largest global retailers, manufacturers and consumer products companies to the smallest local drayage trucking companies, success depends on end-to-end visibility and orchestration of global supply chain networks across every move, every mode, and every mile. With its AI-enabled, data-driven digital platform and solutions for real-time visibility, logistics execution, asset management, optimization, and financial settlement, Blume Global leverages 25 years of data insights, its globally connected network and advanced technologies to help enterprises be more agile and responsive, improve service delivery and reduce costs. Learn more at blumeglobal.com.
 

As an Implementation Services Associate, you will be responsible for leading projects through successful implementation while facilitating communication among project teams, management, and customers.  The ideal candidate will be outgoing, organized and possess the “Three A’s”:   Attitude, Aptitude & Action!  He/she will be an effective communicator and be able to remove any possible impediments and constantly work to ensure that the team has the best possible circumstances for achieving a successful implementation.

We are looking for recent college graduates who have some customer service and/or marketing experience in their background. Ideal candidate will also have solid academics, a strong work-ethic, great attitude and a desire to learn and grow.

 

Core Objectives:

•            Coordinate pass-off from pre-sales to discovery and from Sales to the Implementation Kickoff

•            Create project plan(s) including all implementation components, and timing

•            Ability to understand software applications and apply software to solve business problems

•            Ability to work/consult with customers and understand the requirements

•            Obtain resources to complete project and implementation, including rollout effort

•            Define key components to estimate size, effort, & calculate all associated implementation fees

•            Measure/update milestones & timing, including issue escalation and resolution

 

Responsibilities:

•            Facilitate the definition of go-live criteria and business readiness items

•            Assign, monitor and coordinate project teams and resources

•            Monitor, report and communicate project budget status; on time and on budget

•            Provide direction and support to project team

•            Define and monitor project hours for the business team as necessary

•            Manage both internal and external issue lists as it relates to the implementation

•            Manage relationship in conjunction with product and customer success team - customers (internal and external) regarding the project

•            Monitor and report on progress of project implementation to all stakeholders

•            Facilitate training associated with projects

•            Evaluate project implementation and provide an assessment of results

 

Skills and Qualifications

•            Critical thinking, analytical and problem-solving skills

•            Excellent organization and planning skills

•            Experience with Project Management software/Agile Project Management

•            Capable of multi-tasking, remaining flexible and managing time effectively

•            Good listening, written and oral communication skills

•            Demonstrated customer skills

•            Possess strong leadership, interpersonal, team building and motivational skills

•            Ability to work and make decisions independently with minimal supervision

•            Team player with the ability to interact with employees at all levels of the company

•            Budget and resource management

 

Education and/or Experience                                              

•            Bachelor's degree from a four-year college or university; one to two years of related experience and or training; or equivalent combination of education and experience.

•            Experience in software development preferred

•            1-3 years of project experience

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